I found out Frontier was the airline but direct flight so booked it.
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In June, American added a chat feature to its mobile app and then in August it introduced a tool to provide travelers with the latest travel and health restrictions.Īll screenshots courtesy of American Airlines. This isn't the airline's only technological improvement in recent months. It's refreshing to see that the airline is making it easier for our customers to use travel credits while some competitors are doing the opposite.
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Related: American Airlines extends free change and cancellation policy Bottom lineīeing able to rebook flights online is a big step forward for American. The feature is not available for international itineraries or where the point-of-sale was international. Unlike United, American will give you the residual value back in the form of a trip credit if you book a new flight with a lower fare.Ī spokesperson for American explained to TPG that this feature is available for domestic single-passenger itineraries, though there are some instances where domestic multi-passenger itineraries are also eligible. However, due to the coronavirus travel waiver, the value of your unused ticket can be used for travel through Dec. Travel typically must begin within one year of your original ticketing date. You can search by record locator or ticket number. In the "Manage trips/Check-in" box on the site's homepage, there's now an option to look up canceled flights. When you voluntarily cancel a non-refundable flight, you'll get the value of your ticket back in the form of "flight credits." These credits are valid for flights only (not extras like seats or bags) and can only be used to book flights for the passenger on the canceled ticket.Īs first discovered by TPG, you can now check the value of flight credits on AA's site.
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Related: How to change or cancel an American Airlines flight Rebooking AA flights online Travel must begin 1 year from the date of issue (credits issued for flights canceled due to COVID-19 can be used for travel through Dec. Can be used by the credit holder to book travel for anyone
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